Shipping Information for Selected Countries
We currently offer shipping to selected countries within the EU, Switzerland, USA, Canada, UK, HongKong, Japan and Singapore. Depending on the destination, your order will be shipped using DHL, UPS, or PostNL to ensure reliable and timely delivery.
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Shipping is processed Monday to Friday. Please note that we do not ship on weekends, so orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a Track-and-Trace link via email, allowing you to monitor the progress of your shipment. Delivery times may vary depending on the destination and any potential customs delays.
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Returns for EU Clients
If you are located within the EU, you have the right to return any items within 14 days of receiving your order. Please be aware that you are responsible for covering the cost of return shipping. Items must be returned in their original condition and packaging to qualify for a refund.
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Should you wish to initiate a return, please read our Return Policy for further instructions. We recommend using a trackable shipping method for returns, as To Recollect is not responsible for any lost or delayed return shipments.
Duties and Import Taxes
Please note that all international orders may be subject to duties, taxes, and other import fees as determined by the customs office of the destination country. These charges are not included in the price of the item or the shipping cost, and are the sole responsibility of the buyer.
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To Recollect is not responsible for covering or predicting these additional costs. It is the buyer’s responsibility to check with their local customs office for information on any applicable fees prior to making a purchase. Any delays in delivery due to customs clearance are beyond our control and should be resolved directly with the relevant customs authorities.
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By placing an order, you acknowledge and agree that you are responsible for paying any duties, taxes, or other fees associated with importing goods into your country. Failure to pay these charges may result in the package being returned, delayed, or destroyed by customs, and in such cases, To Recollect will not be liable for any additional costs or loss.
For further assistance on your country’s policies regarding import taxes and duties, we recommend contacting your local customs office directly.